1. Scope & Two Roles We Play
GoFox acts in two different capacities, and this Policy covers both:
When you visit our website or sign up for GoFox
Here, GoFox decides how and why your information is used, and this Policy applies directly to you.
When your organization uses the GoFox CRM to manage its own contacts
Here, our customer (the business using GoFox) generally controls that data and decides how it is collected and used. GoFox processes that information on the customer’s behalf under our agreement with them.
If you are a contact, lead, or customer of a company that uses GoFox and have questions about your data, please contact that company directly where appropriate.
2. Information We Collect
Information You Give Us
We may collect:
- Account details — name, work email, company name, phone number, password, and other account information
- Billing information — processed by our payment processors; GoFox does not store complete payment card numbers
- Content you add to the CRM — contacts, deals, notes, tasks, tickets, and other records you or your team upload
- Support requests — information you provide when contacting our support team
- Subscription information — plan, billing cycle, subscription status, invoices, and payment-related information
Information Collected Automatically
We may collect:
- IP address
- Browser type and device information
- Pages and screens viewed
- Actions taken in the Service
- Usage information
- Timestamps
- Error reports
- Performance information
- Log information
Information From Third Parties
If you sign up using Google or another single sign-on provider, or connect a third-party integration, we may receive profile or other information that the provider makes available based on the permissions you authorize.
3. How We Use Information
We use information to:
- Create and manage your account
- Deliver CRM services and platform features
- Process subscriptions and payments
- Provide customer support
- Improve website and Service performance
- Improve user experience
- Send important account notifications
- Provide requested integrations
- Send product updates and marketing communications where permitted
- Monitor platform security
- Prevent fraud and abuse
- Process refunds where applicable
- Comply with legal and regulatory obligations
- Enforce our agreements and policies
We do not sell your personal information for monetary consideration.
4. How We Share Your Information
We may share information with:
Service Providers
Hosting, email delivery, payment processing, analytics, security, customer support, and other service providers that help us operate GoFox.
These providers may process information on our behalf and are expected to use the information only for the services they provide.
Within Your Organization
Information stored in your GoFox workspace may be accessible to your teammates based on the roles, permissions, and settings configured by your organization’s administrator.
Third-Party Integrations
If you connect GoFox to a third-party service, information may be exchanged as necessary to provide the requested integration.
Business Transfers
If GoFox is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
Legal Requirements
We may disclose information when required by applicable law, legal process, government request, or when reasonably necessary to protect the rights, property, security, or safety of GoFox, our users, or others.
5. Cookies & Similar Technologies
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Provide requested functionality
- Understand how the Service is used
- Analyze performance
- Improve the Service
- Help protect the Service
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Service.
6. Data Retention
We retain account and CRM information for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, and satisfy other legitimate business requirements.
If you close your account, you may request deletion of your information where applicable. We may retain certain information where required or permitted by law or where reasonably necessary for legitimate business purposes.
7. Data Security and Protection
We use administrative, technical, and physical safeguards designed to protect information, including:
- Encryption in transit
- Access controls
- Authentication controls
- Monitoring
- Security measures
- Backup and recovery procedures
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices & Rights
Depending on where you live and applicable law, you may have the right to:
- Access personal information we hold about you
- Request a copy of your information
- Correct inaccurate information
- Request deletion of your information
- Request information about our processing activities
- Object to or restrict certain processing
- Withdraw consent where applicable
- Opt out of marketing emails
To exercise applicable rights, contact us using the details in the Contact Us section below.
If GoFox processes information solely on behalf of one of our customers, we may direct your request to that customer where appropriate.
9. California Residents
If you are a California resident, applicable California privacy laws may provide additional rights concerning your personal information.
Depending on the circumstances, these may include rights to:
- Know or access personal information
- Request deletion
- Request correction
- Obtain information about categories of information collected or disclosed
- Opt out of certain activities where applicable
- Receive equal treatment for exercising applicable privacy rights
GoFox does not sell personal information for monetary consideration.
California residents may submit applicable privacy requests using the contact information below.
10. Children’s Privacy
GoFox is intended for business use and is not directed at children.
We do not knowingly collect personal information from children under 16 through the Service.
If you believe a child has provided information to GoFox, please contact us so that we can review and, where appropriate, delete the information.
11. Where Data Is Stored
GoFox LLP is based in [insert jurisdiction].
Our servers and service providers may be located in [insert hosting/processing regions].
Your information may therefore be processed and stored in countries that have data protection laws different from those in your country.
Where required by applicable law, GoFox will implement appropriate safeguards for international transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date above.
For material changes, we may provide additional notice where appropriate, including by email, through the Service, or through our website.
13. Google Limited Use
GoFox’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including applicable Limited Use requirements.
We do not use Google user data to train, create, or improve generalized or foundational AI/ML models.
We do not sell Google user data.
We do not transfer Google Workspace or Google Photos user data to third-party AI providers for model training.
GoFox AI features, where applicable, operate on data stored within the GoFox CRM. These features do not use Gmail mailbox contents, Google Calendar event bodies, or Google Contacts obtained through Google APIs for generalized AI model training.
Google API data is accessed only to provide features and functionality authorized by the user or organization.
14. Email Communications & Consent
GoFox customers may use GoFox email functionality to communicate with contacts and customers.
GoFox does not provide an email finder or a database of leads for unauthorized cold outreach.
GoFox customers are responsible for ensuring that their email campaigns comply with applicable laws and that they have an appropriate legal basis or consent where required.
Recipients may unsubscribe from marketing communications at any time through the unsubscribe mechanism provided in the email.
GoFox supports suppression mechanisms for recipients who have opted out.
Transactional, security, account, and other service-related communications may continue where permitted or required.
15. Refunds & Subscription Cancellation
This section describes GoFox’s refund and cancellation terms for paid subscriptions and add-ons.
These terms apply unless a separate written agreement, order form, promotional offer, enterprise agreement, or other applicable agreement expressly provides different terms.
15.1 Monthly Subscriptions
Monthly subscription payments are non-refundable.
If you cancel a monthly subscription:
- Your subscription will generally remain active until the end of the current paid billing period.
- No refund or prorated credit will be provided for unused days or unused portions of the monthly billing period.
- Future renewal charges will stop after cancellation.
15.2 Annual and Biennial Subscriptions
Annual and biennial subscriptions are eligible for limited refunds according to the following schedule.
Cancellation Within the First 30 Days
If you cancel an annual or biennial subscription within 30 calendar days of the initial payment:
- GoFox will retain an amount equivalent to one month of the applicable subscription price.
- The remaining amount paid for the unused subscription period will be refunded.
Cancellation From Day 31 Through Day 60
If you cancel an annual or biennial subscription from Day 31 through Day 60 after the initial payment:
- 50% of the applicable refundable amount will be refunded, subject to the exclusions in this section.
- The remaining amount will not be refunded.
Cancellation After 60 Days
If an annual or biennial subscription has been active for more than 60 calendar days, no refund will be provided for the subscription payment.
Cancellation after this period will prevent future renewal charges but will not result in a refund for the current paid subscription period.
15.3 Add-Ons and Additional Purchases
Payments for GoFox add-ons, additional services, credits, upgrades, or other separately purchased products are non-refundable once payment has been successfully processed, unless GoFox expressly agrees otherwise in writing or a refund is required by applicable law.
This includes, where applicable:
- Paid add-ons
- Additional usage credits
- Additional seats or services
- One-time purchases
- Optional platform features
- Additional service packages
Once payment for an add-on has been deducted, the amount will not be refunded solely because the customer subsequently chooses not to use the add-on.
15.4 Non-Refundable Charges and Services
The refund provisions above do not apply to certain charges or services, including:
- Advertising charges
- Fully managed services
- Professional services
- Implementation services
- Custom development or customization
- Certain special or discounted plans
- Promotional pricing where different refund terms were disclosed
- Special pricing arrangements
- Third-party charges incurred on behalf of the customer
- Charges expressly identified as non-refundable at the time of purchase
15.5 Refund Method
Where a refund is approved, GoFox will generally issue the refund to the original payment method, where technically and legally possible.
Processing times may vary depending on the payment processor, bank, card issuer, or other financial institution.
15.6 Cancellation Does Not Automatically Mean a Refund
Cancellation does not automatically create a right to a refund.
Refund eligibility depends on:
- Subscription type
- Date of initial payment
- Date of cancellation
- Applicable refund period
- Applicable exclusions
- Any special terms provided at the time of purchase
- Applicable law
15.7 Exceptions Required by Law
Nothing in this section is intended to exclude or restrict any refund, cancellation, consumer-protection, or other legal right that cannot legally be excluded or waived.
Where applicable law provides a mandatory refund or cancellation right, that legal requirement will apply.
