1. Scope & Two Roles We Play
GoFox acts in two different capacities, and this Policy covers both:
When you visit our website or sign up for GoFox
Here, GoFox decides how and why your information is used, and this Policy applies directly to you.
When your organization uses the GoFox CRM to manage its own contacts
Here, our customer (the business using GoFox) controls that data and decides how it's collected
and used — GoFox simply processes it on their behalf, under our agreement with them. If you're a
contact, lead, or customer of a company that uses GoFox and you have questions about your data,
please reach out to that company directly; we are not able to act on requests about data we hold
only on a customer's instructions.
2. Information We Collect
Information you give us
- Account details — name, work email, company name, phone number, password
- Billing information — processed by our PCI-compliant payment processor; we
don't store full card numbers
- Content you add to the CRM — contacts, deals, notes, and other records you or
your team upload
- Support requests — anything you tell us when you contact our team
Information collected automatically
- Device and usage data — IP address, browser type, pages viewed, and actions
taken in the app
- Log data — timestamps, error reports, and performance data used to keep the
Service running
Information from third parties
If you sign up using Google or another single sign-on provider, or connect a third-party integration, we receive
the profile information that provider shares with us.
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Deliver CRM services and platform features
- Improve website performance and user experience
- Respond to inquiries and provide customer support
- Process subscriptions and payments
- Send important account notifications
- Share product updates and marketing communications where permitted
- Monitor platform security and prevent fraud
- Comply with legal and regulatory obligations
We do not sell your personal information.
4. How We Share Your Information
-
Service providers —
Hosting, email delivery, payment processing, analytics, and customer support providers that help us operate
GoFox. These partners are contractually required to use your information only to provide services on our
behalf.
-
Within your organization —
Information stored in your GoFox workspace may be accessible to your teammates based on the roles and
permissions configured by your organization's administrator.
-
Business transfers —
If GoFox is involved in a merger, acquisition, financing, or sale of assets, your information may be
transferred as part of that transaction. We will notify you if your information becomes subject to a different
privacy policy.
-
Legal requirements —
We may disclose your information when required by applicable law, legal process, or government request, or
when necessary to protect the rights, property, or safety of GoFox, our users, or others.
We may also disclose information if required by law or to protect our legal
rights, users, or platform security.
5. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect how parts of the Service function.
6. Data Retention
We keep account and CRM data for as long as your subscription is active, plus a reasonable period afterward to allow for reactivation, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, you can request deletion of your data and we'll remove it within a reasonable timeframe, except where we're required to retain it.
7. Data Security and Protection
We use administrative, technical, and physical safeguards — including encryption in transit, access controls, and regular monitoring — designed to protect your information. No method of transmission or storage is 100% secure, so we can't guarantee absolute security.
8.Your Choices & Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request a copy of your information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing emails at any time via the unsubscribe link in any email
To exercise any of these rights, contact us using the details in Section 13. We'll respond within a reasonable timeframe.
9. California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we've collected about you, request its deletion, and opt out of its "sale" or "sharing." GoFox does not sell or share your personal information as those terms are defined under the CCPA. You won't be discriminated against for exercising any of these rights. To make a request, contact us at the details below.
10. Children's Privacy
GoFox is intended for business use and is not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we'll delete it.
11. Where Data Is Stored
GoFox LLP is based in [Jurisdiction], and our servers and
service providers are located in [Hosting Region(s)].
By using the Service, you understand that your information may be processed
and stored in these locations, which may have data protection laws that
differ from those in your home country.
12. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we'll update the
"Last updated" date above and, where appropriate, notify you by email or an in-app notice.
13. Google Limited Use
Gofox’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data to train, create, or improve generalized or foundational AI/ML models, sell Google user data, or transfer Google Workspace or Photos user data to third-party AI providers for model training.
Gofox AI features, such as writing CRM copy or scoring Gofox records, operate on data stored within the Gofox CRM. These features do not ingest Gmail mailbox contents, Google Calendar event bodies, or Google Contacts obtained through Google APIs for AI training.
14. Email Communications & Consent
GoFox customers may send email only to contacts they have collected with prior consent. GoFox does not provide an email finder or a database of leads for cold outreach. Recipients can unsubscribe at any time, and we honor those requests through suppression lists.
