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CRM BUILT FOR GROWTH

Grow your Business With GoFox

Get Started Free Grow your Business With GoFox

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Take you business next level

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Call Center CRM

Manage calls, customer details, and follow-ups from one CRM to deliver faster, more personalized support.

Free for 10 users
No credit card required
Call Center CRM
Live
0
+14.0%
0
Agents online
42s
Avg. wait
4m 12s
Avg. duration
Live Queue
View All ›
Caller
Wait
Agent
Status
SBSarah Bennett
0:12
Auto-routing
Ringing
JOJames Okafor
1:40
James O.
On Call
MTMaria Torres
0:05
Queued
Waiting
DCDavid Chen
2:20
Maria T.
On Call
AI Call Center Assistant
AI Insights
0%
Service Level
Service Level
89% of calls answered within 30s
Predicted peak: 2–3 PM today
Agent Status
SB
Sarah B.
On Call
JO
James O.
On Call
MT
Maria T.
On Call
DC
David C.
Available
AR
Amy R.
Available
TK
Tom K.
Break
CALL CENTER CRM

What Is a Call Center CRM

Call center CRM is software that combines call management with customer data in one platform. It helps agents access customer details, track conversations, manage follow-ups, and provide personalized support during every call.

Faster Call Handling
Personalized Customer Support
Improved Team Productivity
Better Performance Tracking
Active Call
Support Queue · Line 3
On Call
S
Sarah Mitchell
+1 (555) 214-7788 · Gold Tier
04:12
Duration
Last Purchase
Aug 14, 2026
Open Tickets
1 Pending
Lifetime Value
$4,280
Last Contact
6 days ago
Call Notes
Customer asking about upgrade options for their current plan. Interested in the annual billing discount.
Mute
Hold
Transfer
End
CSAT Score
94%▲ 11%
vs last quarter
Avg. Handle Time
4:12 ▼ 38%

TRUSTED BY LEADING TEAMS AT

xtreme-ict
brand logo
brand logo
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What's inside

Call Center CRM Features Features

Manage customer conversations, automate support activities, and help agents deliver faster, more personalized service.

SV
Sarah Vinson
3 previous tickets
Last Contact
2 days ago
Status
Open ticket

Customer Support

Gives agents instant access to customer details, previous interactions, tickets, and notes, helping them understand each request and provide faster, more personalized support.

Billing Urgent In Progress

Ticket Labels

Organizes customer requests with clear labels based on topic, urgency, status, or department, helping agents prioritize tickets and find the right information quickly.

SUPPORT GROUPS
SVMT
Billing Team
JR
Technical Team

HelpDesk Groups

Organizes support agents into dedicated groups based on their skills or departments, ensuring every customer request reaches the team best equipped to handle it.

SUPPORT WORKFLOW
2 3
Ticket assigned → Agent notified → Follow-up scheduled

Support Workflows

Creates structured processes for assigning requests, updating ticket statuses, notifying agents, and scheduling follow-ups, keeping support activities consistent and organized.

AI CHATBOT AI · Beta
What are your support hours?
We're available 24/7 — here's how to reach a live agent

AI Chatbot

Answers common customer questions instantly, collects important information, recommends helpful resources, and transfers complex requests to the appropriate support agent.

LIVE CHAT
Can someone help with my order?
Of course! I'm looking into it now

Free Live Chat

Allows website visitors and customers to connect with support agents in real time, receive quick answers, share information, and resolve simple questions without waiting.

SHARED INBOX
✉️Sarah Vinson · Billing question
💬Mike Torres · Live chat

Shared Inbox

Brings customer conversations from email, live chat, and other channels into one inbox, helping agents collaborate, avoid duplicate replies, and respond more efficiently.

SLA TARGET
28m
Response due
Within target window

SLA Management

Sets clear response and resolution time targets for customer requests, monitors approaching deadlines, and helps support teams maintain reliable service standards.

Project Progress
60%
Project Ended
Completed In Progress
Content creation
Other
GoFox AI-Powered CRM for Modern Businesses

Turn Every Opportunity
Into Your Next Customer

Discover how GoFox helps your sales team manage leads, automate follow-ups, and close deals with confidence, all from one intelligent CRM.

Get Started Free
Marketing
Investing
Leads
Lead Name Company
James Boyce
DDavis Tech
Blanca Seal
TTechNova
Gene Millis
GGreenTech

Connect the Tools You Already Use

Integrate the tools you use every day and keep your sales data connected in one platform.

See More Integrations

Loved by Teams Everywhere

Real feedback from teams who switched to a simpler way of managing customers and projects.

★★★★★

"This CRM completely transformed how our sales team manages customers. Within three months, we increased productivity by 35% and improved team communication significantly."

Alex Jordan

Content Strategist

"Our team finally stopped juggling countless spreadsheets and switched to a cleaner, more efficient workflow solution."

Daniel Cooper

Project Coordinator

"We moved away from messy manual processes and embraced a smoother workflow that keeps our whole team aligned."

Alison Thomas

Team Operations Lead

"In just one day, our whole team was seamlessly collaborating and managing projects through a single dashboard."

Liam Parker

Productivity Lead
★★★★★

CRM CRD is a modern CRM platform designed to simplify customer management. It streamlines daily tasks, organizes interactions, automates follow-ups, and helps teams collaborate more efficiently.

Maya Rahman

Business Process Analyst

"Within just 60 seconds, our complete CRM system was set up and ready for immediate use."

Alex Jofer

Systems Administrator

"Our customer response time has improved by 40%, helping us provide faster and more efficient support."

Ethan Ross

Operations Manager

Explore Our Latest Blogs

Stay updated with expert CRM insights, sales strategies, marketing tips, and business growth ideas.

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Read more
AI Powered Marketing: Transform the Way You Engage Customers
Use AI Powered Marketing to personalize campaigns, automate tasks, engage customers, and drive better results.
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How AI-Powered Sales CRM Helps Businesses Close More Deals
Discover how an AI-powered sales CRM automates tasks, identifies opportunities, and helps teams close more deals faster.
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Why Customer Service Software Matters for Growing Businesses
Learn why customer service software helps growing businesses improve support, save time, and earn real customer loyalty.
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